How We Track Rent Without Ever Collecting It: Inside Our New Outstanding Rent View

Tenants pay owners directly. Our new Outstanding Rent view tracks every invoice, verifies each payment before marking it paid, and keeps an audit trail.

Sample layout of the TND Outstanding Rent view in the CRM, with illustrative tenants, invoices and a verify payments queue

One thing we're clear about at TND: we don't collect rent. Tenants pay owners directly, into the owner's own account. What we do is keep track of it, so an owner sitting in Dubai or London knows exactly what's been paid, what's due and what's late, without chasing anyone.

This month we signed off the specification for the next step in how we do that: an Outstanding Rent view inside our CRM. Here's what it does, and why we designed it the way we did.

What happens today?

Tenants already enter their transfer details and upload proof of payment in the TND app. Our team then changes the invoice status from Due to Paid. It works, but it's a single switch: it doesn't show partial payments well, and it doesn't keep a full history of who checked what.

What will the Outstanding Rent view show?

The screen above is a sample layout with illustrative data. It has four headline numbers, each opening the matching records:

Total outstanding: unpaid balances on invoices for the period.
Overdue: balances past their due date.
Pending verification: payments tenants have reported but we haven't yet confirmed.
Verified this month: rent confirmed as received by owners.

Below that sit two lists: outstanding invoices, and a queue of tenant-reported payments waiting for review, each with the proof attached.

Why doesn't an uploaded screenshot count as paid?

Because a screenshot is a claim, not a receipt. In the new flow, a tenant's submission stays pending until a team member checks it against the actual receipt with the owner or the bank process we already use. Only then does it reduce the balance. Pending amounts are shown separately, so they never make the numbers look better than they are.

A screenshot is a claim, not a receipt. We only mark rent as paid once the owner's money has actually arrived.

How partial payments work

The specification spells this out with an example. If a tenant reports Rs 40,000 against a Rs 63,000 invoice and we verify it, the invoice shows Rs 40,000 paid, Rs 23,000 outstanding and Partially Paid. When the remaining Rs 23,000 is verified, it moves to Paid. Nothing is rounded off or quietly written off.

Reminders, carefully

The proposed reminder schedule is a note on the due date, follow-ups at 1, 3 and 7 days overdue, and then weekly while a balance remains. Reminders won't go to fully paid invoices, and won't nag a tenant whose payment is already under review. Automatic sending stays switched off until our operations team approves the wording and timing.

An audit trail for every rupee

Every verification, rejection, correction and reminder is logged with who did it, when, and why.
Verified history is never deleted; a correction is a new, visible entry.
Payment proofs are visible only to authorised team members and the tenant who uploaded them.

What it means for owners

When you open your statement, the number you see will be rent that has actually reached you, not rent someone says they sent. And if a tenant has paid only part, you'll see exactly how much is left. It all feeds the reports in the TND app, alongside inspections, documents and TDS.

We'll pilot it internally first and reconcile a sample of invoices against owner-confirmed receipts before rolling it out to everyone.

The TND app owner dashboard showing properties, occupancy and a financial snapshot — What owners see today in the TND app.

Frequently asked questions

Does TND Listings collect rent from tenants?

No. Tenants pay rent directly to the owner. We track payments, verify them and report them to the owner.

When is rent marked as paid?

Only after a team member verifies the payment against the actual receipt. A tenant's upload stays pending until then.

Can owners see partial payments?

Yes. A partly paid invoice shows the verified amount, the remaining balance and a Partially Paid status.

Related reading

Want to see how your flat would look in this view? Book a video call or WhatsApp us.

Warmly,
Yanik

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