Tenancy Responsibility Policy
Maintenance, Repairs & Unit Rules
Effective for all new tenancy agreements from the date of signing.
1. Purpose & Scope
This policy document clearly defines the responsibilities of both the Property Licensor and the Licensee with respect to maintenance, repairs, usage rules, and upkeep of the rental unit. It forms an integral part of the Tenancy Agreement and is legally binding upon execution.
The intent of this document is to eliminate ambiguity, prevent disputes, and ensure the property is maintained in a safe and habitable condition throughout the tenancy period.
2. General Unit Rules
2.1 Drilling & Wall Fixings
To protect the structural and aesthetic integrity of the unit, the following rules apply regarding drilling and wall fixings:
- A maximum of fifteen (15) drill holes are permitted in the unit for the entire tenancy period.
- Licensees must obtain prior written approval from the Licensor before drilling any wall, ceiling, or floor surface.
- All drill holes must be filled and restored to original condition upon vacating the unit.
- Drilling is strictly prohibited on load-bearing walls, bathroom tiles, or near electrical panels and plumbing lines.
Note: Any drill holes exceeding the permitted limit, or made without prior written approval, will be treated as damage and repair costs will be deducted from the security deposit.
2.2 Stickers & Adhesives
The following restrictions apply to the use of stickers, adhesive materials, and similar items in the unit:
- No stickers, adhesive tape, wallpaper, or decorative films are permitted on any wall, door, window, or surface within the unit.
- Command strips and removable hooks may be used only if they leave no residue or damage upon removal.
- Any damage caused by adhesive materials — including paint peeling, surface staining, or residue — will be the Licensee's financial responsibility to rectify.
3. Licensor's Responsibilities
The Licensor is responsible for ensuring the property remains structurally sound, legally compliant, and habitable at all times. The following are the Licensor's obligations:
3.1 Structural & Major Repairs
- All structural repairs, including walls, ceilings, floors, roof, and foundations.
- Repair or replacement of major fixed installations such as water heaters, central HVAC systems, electrical mains, and plumbing infrastructure.
- Repair of broken windows or doors due to normal wear and tear or structural failure.
- Resolution of damp, rising moisture, or waterproofing issues caused by the building structure.
4. Licensee's Responsibilities
The Licensee is responsible for day-to-day upkeep, minor repairs, and ensuring the unit is maintained in a clean and undamaged condition throughout the tenancy. The following obligations apply to all licensees:
4.1 Minor Repairs (Licensee's Cost)
The following minor repair works are the Licensee's financial responsibility and must be addressed without requiring Licensor involvement:
- Replacement of light bulbs, fluorescent tubes, and minor electrical fuses.
- Fixing minor plumbing issues such as dripping taps, running toilets, or blocked drains caused by misuse or negligence.
- Repair of minor fixtures such as door handles, cabinet hinges, drawer runners, and toilet seat fittings.
- Replacement of cracked or broken glass caused by the Licensee, their guests, or their negligence.
- Filling small nail holes or minor surface marks on walls.
- Replacement of window and door locks where damage is caused by the Licensee.
4.2 Cleanliness & General Upkeep
- The unit must be maintained in a clean and hygienic condition throughout the tenancy.
- Regular cleaning of kitchen appliances, bathroom fittings, and all interior surfaces.
- Keeping balconies, window ledges, and utility areas clean and free from obstruction.
- Preventing mould buildup by ensuring adequate ventilation in bathrooms and kitchens.
- Repair and maintenance of all electrical appliances provided within the unit (including but not limited to air conditioners, geysers, washing machines, refrigerators, and other fixtures) are the sole responsibility of the Licensee for the duration of the tenancy. Any servicing, repair, or replacement costs arising from normal use, misuse, or wear during the tenancy period shall be borne entirely by the Licensee.
4.3 Reporting Obligations
Licensees are required to report maintenance issues promptly to prevent minor issues from escalating:
- Report any structural damage, water ingress, electrical faults, or significant breakdowns to the company in writing within 48 hours of discovery.
- Failure to report issues in a timely manner that results in further damage may shift repair liability to the Licensee.
- All maintenance requests should be submitted via the agreed communication channel (Email / raising a ticket through the application).
4.4 Move-Out Obligations
In the event the tenant/licensee voluntarily vacates the premises before the completion of the agreed tenancy term, without any request or instruction from the owner/licensor to do so, all term cleaning and repair charges at the time of vacating shall be solely borne by the tenant/licensee. The owner/licensor shall not be liable for any such charges.
5. Quick Reference: Responsibility Summary
The table below provides a concise overview of who is responsible for common maintenance items:
6. Breach of Policy & Consequences
Any breach of the responsibilities outlined in this document may result in the following consequences:
- Repair costs and expenses arising from Licensee negligence or policy breach will be deducted from the security deposit.
- In cases where repair costs exceed the security deposit, the Licensee will be liable for the outstanding balance.
- Repeated or serious breaches may constitute grounds for early termination of the tenancy agreement.
- Any unauthorized modification, drilling, or structural alteration must be reversed at the Licensee's cost prior to vacating.
- As per Section 4.4, if the tenant/licensee voluntarily vacates the unit before the completion of the agreed tenancy term, all cleaning and repair charges incurred at the time of move-out shall be solely borne by the tenant/licensee.
7. Security Deposit & Move-Out Hold
Upon vacation of the unit, the following process will apply with respect to the security deposit:
- There will be no adjustment of the last month's rent against the security deposit. The last month's rent must be paid in full as per the agreed schedule.
- A sum of ₹20,000 (Rupees Twenty Thousand) from the total security deposit shall be temporarily withheld for a period of 45 (forty-five) days from the date of vacating the unit. This hold is maintained to cover any pending utility bills, outstanding dues, or damages identified during or after the final inspection, including the period until the new Licensee occupies the unit.
- The withheld amount will be transferred to the Licensee's origin bank account — the same account from which the deposit was originally paid — upon completion of the 45-day period, subject to no outstanding deductions.
- To process the final settlement, the Licensee is required to share: screenshots of rent transfers for the last two months, the utility bill for the final month consumed, and their origin bank account details for the deposit refund. Failure to provide these documents may delay the settlement process.
8. Acknowledgement & Agreement
This document requires digital acknowledgement by the Licensee only. The Licensee confirms, via digital signing, that they have read, understood, and agree to comply with the Tenancy Responsibility Policy as set out in this document. Licensor signature is not required. A digital signing link will be shared with the Licensee via the TND Listings application or email.
This document forms part of the Tenancy Agreement and is enforceable under applicable tenancy law.
