Who Came to See Your Flat? Why We Now Log Every Site Visit in Our CRM

Since 1 Oct 2026, TND logs every visit to an available flat: who came, agent or direct, purpose and any offer. Our Technology Lead explains why.

The TND app owner dashboard showing properties, occupancy and a financial snapshot

I'm Deepak Patil, Technology Lead at TND Listings. My team builds the CRM our operations staff work in every day and the systems behind the reports owners receive. On 1 October 2026 we shipped a feature that owners had been asking for in different words for a long time: Property Visits.

What does the Property Visits log record?

Inside each available property's file, our team now logs every visit:

Who came
Whether they came through an agent or directly
Their contact details
The purpose of the visit
Any offer made

Why did we build it?

Because "we showed it to a few people" is not an answer an owner should have to accept. When a flat sits empty, every day costs rent. The owner deserves to know whether nobody is coming, people are coming but not liking it, or people like it but the price is wrong. Each of those needs a different decision, and you can only tell them apart with a record.

It also keeps agents honest, including us. If an offer was made, it's written down with a date.

"We showed it to a few people" is not an answer an owner should have to accept.

What else changed in the CRM this month?

On 4 October we updated two more workflows:

Inspections: setup, submission from the app, syncing and a review step for general inspections, so an inspection isn't "done" until someone has reviewed it.
Listings: marketing price, purpose and full property details, plus ready-made exports for brokers, so every agent gets the same correct information about your flat.

And every evening the CRM sends our operations team a summary: agreements expiring within 60 days, maintenance tickets raised and still open, and which flats are available for rent or sale. That one email decides a lot of the next morning's work.

What's next?

We're building a desktop dashboard for owners, where you'll be able to see all your reports, keep proper books for each property and ask AI-powered questions about your properties. You can follow what's live and what's coming on our Owners' Wall.

Frequently asked questions

Can owners see who visited their flat?

Visits are logged against your property in our CRM, and your manager uses them in your updates.

Why record whether a visitor came through an agent?

It shows which channels actually bring serious tenants or buyers, and it avoids disputes about who introduced whom.

Is my data secure?

Our systems run on in-house secure servers, with access limited to the team working on your property.

Related reading

Questions about our tech? Write to techsupport@tndlistings.com.

Warmly,
Deepak

Own a flat in Mumbai while living abroad?

TND Listings manages, sells and helps you buy property across Mumbai, Navi Mumbai and Thane, with one point of contact.

Chat on WhatsApp More articles

TND LISTINGS

TND Listings is a professional real estate brokerage company serving buyers, sellers, NRIs and Private Institutes. At TND Listings, you are number one. We believe in integrity, commitment to excellence, a professional attitude, and personalised care.

→

f X Ig in